Terms & Conditions

Terms & Conditions

These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, customers, merchants, vendors, and/or contributors of content.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions stated here, you may not access the website or use our services.

Nothing in these Terms & Conditions affects any mandatory consumer rights that cannot be excluded or limited under applicable law.

We may update, change, or replace any part of these Terms & Conditions by posting updates on this page. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 — Online Store Terms

By agreeing to these Terms & Conditions, you agree not to use our products, website, or services for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction, including but not limited to copyright and intellectual property laws.

You must not transmit any worms, viruses, malware, or any code of a destructive nature.

A breach or violation of any of these Terms may result in the immediate termination of your access to our services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your content, excluding payment card information, may be transferred unencrypted and may involve transmissions over various networks or changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, access to the service, or any contact on the website through which the service is provided, without express written permission from us.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 — Accuracy, Completeness & Timeliness of Information

We aim to provide accurate and up-to-date information on our website. However, we do not guarantee that all information made available on this site will always be accurate, complete, current, or free from errors.

The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information may not be current and is provided for your reference only. We may modify the contents of this site at any time, but we are not obligated to update all information on the site immediately.

Section 4 — Modifications to the Service & Prices

Product prices, promotions, shipping fees, and other charges may be adjusted from time to time without prior notice.

While we make reasonable efforts to keep pricing information accurate, occasional errors, delays, or display issues may occur. The final price, shipping fee, taxes, and applicable discounts will be shown at checkout before you complete your purchase.

We reserve the right to modify, suspend, or discontinue the service, or any part or content thereof, at any time without prior notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service, except where required by applicable law.

Section 5 — Products, Descriptions & Availability

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return & Exchange Policy.

We make reasonable efforts to describe our products as accurately as possible, including details such as fabric, fit, color, size, and design features. However, product descriptions, measurements, colors, and images are provided for reference and may vary slightly due to production batches, lighting, screen settings, manual measurement, styling, or photography conditions.

We cannot guarantee that your device or monitor’s display of any color will be fully accurate. Slight color differences between the product images and the actual item may occur.

Product availability, stock status, estimated restock dates, pre-order timelines, and delivery estimates are provided as guidance only and may change depending on production, logistics, customs clearance, courier operations, or other circumstances beyond our reasonable control.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer. Product descriptions, product availability, and product pricing may be updated, changed, or discontinued at any time without prior notice.

Any offer for any product or service made on this site is void where prohibited.

Section 6 — Orders, Billing & Account Information

We reserve the right to refuse, limit, or cancel any order you place with us, where permitted by applicable law. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders using the same billing or shipping address.

If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time the order was placed.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, or other unauthorized commercial purchasers.

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all purchases made through our store. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

For more details, please review our Return & Exchange Policy.

Section 7 — Shipping, Delivery & Processing Times

Shipping methods, estimated delivery times, shipping fees, and available destinations may vary depending on the shipping address, courier service, customs clearance, weather conditions, public holidays, peak seasons, or other external factors.

Any processing time, shipping time, delivery time, or pre-order timeline shown on our website is an estimate only and is not guaranteed unless expressly stated otherwise.

We will make reasonable efforts to process and dispatch orders within the estimated timeframe. However, delays may occur due to circumstances beyond our reasonable control, including but not limited to production delays, courier delays, customs inspections, incorrect shipping information, remote delivery areas, or force majeure events.

Please ensure that your shipping address, contact phone number, email address, and any required customs information are complete and accurate at checkout. Incorrect or incomplete information may result in delays, failed delivery, return to sender, or additional fees.

Section 8 — Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available”, without warranties, representations, or conditions of any kind and without endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider.

We may also offer new services and/or features through the website in the future. Such new features and/or services shall also be subject to these Terms & Conditions.

Section 9 — Third-Party Links

Certain content, products, and services available through our service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content, accuracy, policies, products, services, or practices.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. Please review third-party policies and practices carefully before engaging in any transaction.

Section 10 — User Comments, Feedback & Submissions

If you send creative ideas, suggestions, proposals, plans, feedback, reviews, images, videos, or other materials to us, whether online, by email, by postal mail, through social media, or otherwise, you agree that we may use such submissions in accordance with these Terms and any applicable permissions or consents.

We may, but have no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, misleading, infringing, or otherwise objectionable.

You agree that your comments or submissions will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments or submissions.

You are solely responsible for any comments or submissions you make and their accuracy. We take no responsibility and assume no liability for comments posted by you or any third party.

Section 11 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

By using our website or placing an order, you acknowledge that we may collect and process certain personal information necessary to provide our services, fulfill orders, communicate with you, process payments, arrange shipping, and improve your shopping experience, subject to our Privacy Policy.

Section 12 — Errors, Inaccuracies & Omissions

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, measurements, colors, pricing, promotions, offers, product shipping charges, transit times, stock status, availability, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the website or in the service is inaccurate at any time without prior notice, including after you have submitted your order.

No specified update or refresh date on the website should be taken to indicate that all information on the website has been modified or updated.

Section 13 — Prohibited Uses

In addition to other prohibitions set forth in these Terms & Conditions, you are prohibited from using the site or its content:

• For any unlawful purpose
• To solicit others to perform or participate in unlawful acts
• To violate any applicable international, Hong Kong, or local laws, regulations, rules, or ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or malicious code
• To collect or track the personal information of others
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of the service or any related website

We reserve the right to terminate your use of the service or any related website for violating any prohibited uses.

Section 14 — Disclaimer of Warranties & Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

To the fullest extent permitted by applicable law, the service and all products and services delivered through the service are provided “as is” and “as available”, except as expressly stated by us.

To the fullest extent permitted by applicable law, PUKI / puki-global, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the service or any products purchased through the service.

Nothing in this section limits or excludes any liability that cannot be limited or excluded under applicable law.

Section 15 — Indemnification

You agree to indemnify, defend, and hold harmless PUKI / puki-global, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms & Conditions or your violation of any law or the rights of a third party.

Section 16 — Severability

If any provision of these Terms & Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms & Conditions, and such determination shall not affect the validity and enforceability of any remaining provisions.

Section 17 — Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms & Conditions are effective unless and until terminated by either you or us. You may terminate these Terms & Conditions at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms & Conditions, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our services or any part thereof.

Section 18 — Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.

These Terms & Conditions and any policies or operating rules posted by us on this site or in respect to the service constitute the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.

Section 19 — Governing Law

These Terms & Conditions and any separate agreements through which we provide services to you shall be governed by and construed in accordance with the laws of Hong Kong.

Any dispute arising from or relating to these Terms shall be subject to the non-exclusive jurisdiction of the courts of Hong Kong.

Section 20 — Changes to Terms & Conditions

You can review the most current version of these Terms & Conditions at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check this page periodically for changes.

Your continued use of or access to our website or the service following the posting of any changes constitutes acceptance of those changes.

For questions about these Terms & Conditions, please contact us at pukiglobal@gmail.com.