1. Return Window
We offer a 15-day return policy, which means you have 15 days from the date you receive your item to request a return.
Orders may be cancelled before shipment within the timeframe specified on our website.
2. Return Eligibility (Important)
To be eligible for a return, items must meet all of the following conditions:
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Unworn and unused
(Items that have been worn, washed, or altered are not eligible for return.) -
Original tags must remain attached
Items with removed or detached tags are strictly non-refundable, even if returned. -
In original packaging
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Include the receipt or proof of purchase
Items that do not meet these conditions will not be eligible for a refund, even if sent back to us.
3. Return Shipping Responsibility
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If the return is due to personal reasons (such as sizing or style preference), the customer is responsible for return shipping costs.
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If the return is due to our error (wrong item sent, damaged, or defective product), we will cover the return shipping cost.
4. Customs Declaration (Very Important)
International returns shipped back to China are treated as a new import by customs.
To ensure smooth customs clearance and avoid unnecessary import taxes, please follow the instructions below carefully.
Declaration Type
Please declare the shipment as “Returned Goods” or “Sample”.
(This return is not a commercial sale and does not involve resale.)
Declared Value
Please declare the item value as USD $10–15.
Do NOT declare the original order amount.
Declaring the full original purchase value may result in significantly higher import taxes, customs delays, or clearance issues.
Item Description (Recommended)
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“Used clothing sample”
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or “Returned apparel”
Please avoid detailed or sensitive descriptions such as “coat,” “wool coat,” “fur,” or similar terms.
Quantity
Please declare 1 piece.
Import Tax Responsibility
If import taxes or duties are incurred due to incorrect or non-compliant customs declarations, the resulting fees may be deducted from the refund or borne by the customer.
5. Return Address (After Approval)
Once your return request is approved, please ship your item to the address below:
Return Address:
D114, Chigang West Road
Haizhu District, Guangzhou
Guangdong Province
China
Postal Code: 510300
Contact Phone: +86 173 4451 4591
Important: The contact phone number must be clearly written on the shipping label.
Packages cannot be collected if a contact phone number is missing.
6. Damaged or Incorrect Items
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us immediately so we can evaluate the issue and resolve it promptly.
7. Non-Returnable Items
The following items are not eligible for return:
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Sale items
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Gift cards
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Custom or personalized products
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Perishable goods
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Personal care products
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Items that have been worn, washed, altered, or had tags removed
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Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies, please contact us before shipping.
8. Exchanges
The fastest way to receive a different item is to:
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Return your original item
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Place a new order once the return is approved
9. European Union — 14-Day Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return the order within 14 days of delivery, without providing a reason.
Returned items must still meet all return eligibility conditions listed above.
10. Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds will be issued to the original payment method
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Processing time is within 10 business days
Please note that banks or credit card providers may require additional time to process and post the refund.
If more than 15 business days have passed since approval, please contact us at pukiglobal@gmail.com.
